Tag: Marval Africa
ITSM – faster, better and cheaper with Big Data and Machine...
A Gartner study poses that, “By 2019, IT service desks utilising machine learning enhanced technologies will free up to 30% of support capacity.” In addition the features, that machine learning introduce, will also add a tier of intelligent automation to traditional IT service desks. This will aid decision-making, enhancing staff productivity and opening up a level of smarter self-service for the end user.
