Tag: market segment

It is no secret to everyday consumers and industry professionals that South Africa’s retail industry has faced many obstacles throughout the years. Between the rise in load shedding hours, the extended economic effects of the COVID-19 pandemic, poor infrastructure, inflation, constrained consumer spending and unemployment, SA’s retail giants have certainly had to overcome some tough challenges.

More South African businesses than ever before are looking to globalise as they seek to take advantage of our country’s competitive currency, optimal time zone and low cost environment. In fact, South Africa's Business Process Outsourcing (BPO) sector experienced an average compound annual growth rate of around 25% between 2015 and 2021, according to a recent report published by Business Process Enabling South Africa (BPESA).

Leaked documents detailing the forthcoming launch of ‘Project Fela’ – a new marketplace with its own membership programme owned by Amazon – has prompted much industry speculation and debate around the role that competition plays in sector development.