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Wednesday, March 20, 2019
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SA firms challenged by rising costs whilst striving for innovation

Boardroom efforts to make customer experience a priority is being hampered by rising costs, retention and bad debt. South African firms continue to be challenged by rising costs of customer acquisition, retention, fraud and bad debt while striving for innovation through leveraging data and AI techniques.

Is security ruining your integration project?

Identity access management (IAM) is an older approach to enterprise security that is complex and difficult to manage across all users, throughout the business and its many systems, both sanctioned and shadow, along with the associated on- and off-premise data.

Tapping into an open source eco-system critical in 2019

There are some big things set for 2019. Customer expectations continue to evolve, new technologies are developed to push the envelope and all of that leads to continuous transformation of our business, our people, our processes and of course, the technology and infrastructure.

Game-changing SEO trends to watch in 2019

We don’t surf the internet like we used to because technology continues to evolve and drive our behaviour. Thanks to Google, search engine optimisation (SEO) is also changing.

How will the technology landscape change in 2019?

Until now, our industry has spoken about innovative technologies somewhat theoretically, without providing a clear picture of how these powerful new innovations will be used. This has left people without a solid understanding of how they will ultimately manifest in our work and personal lives.

How will AI-driven BI tools transform your SME in 2019?

In today’s digitally powered business ecosystem, data has become the lifeblood of every forward-thinking, successful enterprise. More specifically, data analytics (the key information gleaned from volumes of data) is now the primary weaponry that enables business leaders to outsmart their competition. And in such a highly disruptive, cutthroat business sphere, every bit of smart weaponry counts!

Catalysing the future of professionals

A good pharmacist should have certain qualities. They should be friendly, efficient, knowledgeable on a wide range of medications and their contraindications and be organised. But do they need to be human? Perhaps not anymore.

Deploying AI for cyber defence in depth?

As any business grows, data sharing increases in both volume and frequency. Every one of these digital relationships presents an expanding set of cyber risks. Cyber security has become a major priority for every organisation. The right controls and procedures must be put in place to detect potential attacks and protect against them. However, with the ever increasing risk of a cyber-attack businesses are finding it increasingly difficult to keep up with the rapidly evolving cyber threats?

FEATURE | AI in the Workplace

Technological advancement is a main driver of economic growth, productivity, and operational efficiencies. Today, these technological advancements are largely in the fields of Artificial Intelligence (AI) and machine learning (a subset of AI) – the ability of machines, through the use of algorithms, to interpret data, predict outcomes and learn from successes and failures. This technological development, known as the 4th Industrial Revolution, is going to bring enormous change to how we live and work.

ITSM – faster, better and cheaper with Big Data and Machine...

A Gartner study poses that, “By 2019, IT service desks utilising machine learning enhanced technologies will free up to 30% of support capacity.” In addition the features, that machine learning introduce, will also add a tier of intelligent automation to traditional IT service desks. This will aid decision-making, enhancing staff productivity and opening up a level of smarter self-service for the end user.
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