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Statistics show that companies that are evolving by embracing speed and agility are growing at twice the rate of companies that are struggling to scale innovation.
So far the effects of Artificial Intelligence (AI) have been slow to reveal themselves in businesses in South Africa but the scale of the oncoming change is starting to become apparent overseas. AI’s influence is growing in the workplace and will bring substantial change to South African offices in the next few years as machine learning, task automation and robotics are increasingly used in business.
What do we have to go on besides sci-fi fiction story I, Robot’s 'The Three Laws of Robotics'? In many industries in South Africa, there has been a massive drive towards incorporating artificial intelligence and machine learning into business and products to streamline operations, analyse user behaviour and determine or predict potential purchasing behaviour.
Boardroom efforts to make customer experience a priority is being hampered by rising costs, retention and bad debt. South African firms continue to be challenged by rising costs of customer acquisition, retention, fraud and bad debt while striving for innovation through leveraging data and AI techniques.
Identity access management (IAM) is an older approach to enterprise security that is complex and difficult to manage across all users, throughout the business and its many systems, both sanctioned and shadow, along with the associated on- and off-premise data.
There are some big things set for 2019. Customer expectations continue to evolve, new technologies are developed to push the envelope and all of that leads to continuous transformation of our business, our people, our processes and of course, the technology and infrastructure.
Until now, our industry has spoken about innovative technologies somewhat theoretically, without providing a clear picture of how these powerful new innovations will be used. This has left people without a solid understanding of how they will ultimately manifest in our work and personal lives.
In today’s digitally powered business ecosystem, data has become the lifeblood of every forward-thinking, successful enterprise. More specifically, data analytics (the key information gleaned from volumes of data) is now the primary weaponry that enables business leaders to outsmart their competition. And in such a highly disruptive, cutthroat business sphere, every bit of smart weaponry counts!
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