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Boardroom efforts to make customer experience a priority is being hampered by rising costs, retention and bad debt. South African firms continue to be challenged by rising costs of customer acquisition, retention, fraud and bad debt while striving for innovation through leveraging data and AI techniques.
Identity access management (IAM) is an older approach to enterprise security that is complex and difficult to manage across all users, throughout the business and its many systems, both sanctioned and shadow, along with the associated on- and off-premise data.
There are some big things set for 2019. Customer expectations continue to evolve, new technologies are developed to push the envelope and all of that leads to continuous transformation of our business, our people, our processes and of course, the technology and infrastructure.
Until now, our industry has spoken about innovative technologies somewhat theoretically, without providing a clear picture of how these powerful new innovations will be used. This has left people without a solid understanding of how they will ultimately manifest in our work and personal lives.
In today’s digitally powered business ecosystem, data has become the lifeblood of every forward-thinking, successful enterprise. More specifically, data analytics (the key information gleaned from volumes of data) is now the primary weaponry that enables business leaders to outsmart their competition. And in such a highly disruptive, cutthroat business sphere, every bit of smart weaponry counts!
As any business grows, data sharing increases in both volume and frequency. Every one of these digital relationships presents an expanding set of cyber risks. Cyber security has become a major priority for every organisation. The right controls and procedures must be put in place to detect potential attacks and protect against them. However, with the ever increasing risk of a cyber-attack businesses are finding it increasingly difficult to keep up with the rapidly evolving cyber threats?
Technological advancement is a main driver of economic growth, productivity, and operational efficiencies. Today, these technological advancements are largely in the fields of Artificial Intelligence (AI) and machine learning (a subset of AI) – the ability of machines, through the use of algorithms, to interpret data, predict outcomes and learn from successes and failures. This technological development, known as the 4th Industrial Revolution, is going to bring enormous change to how we live and work.
A Gartner study poses that, “By 2019, IT service desks utilising machine learning enhanced technologies will free up to 30% of support capacity.” In addition the features, that machine learning introduce, will also add a tier of intelligent automation to traditional IT service desks. This will aid decision-making, enhancing staff productivity and opening up a level of smarter self-service for the end user.
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