Tag: John Watling
Give customers what they crave!
Customers expect an easy, hassle-free omnichannel shopping experience; and digital innovation is the answer that retailers have been waiting for. It has been rapidly transforming retail value chains in recent years.
Let’s stay together! Driving long-term customer retention
The stats speak for themselves. Firstly, there has been a 169% increase in online purchases from new or low-frequency online shoppers. Secondly, more than 80% of consumers who increased their omnichannel digital usage during the pandemic expect to continue with these.
Go OMO! The new integrated vision for the store of tomorrow
Although many retailers have successfully implemented omnichannel services like same-day shipping, in-store pickup or home delivery, research shows that only a third of retail executives said this was a regular service, while 62% said it was just for the 2021 holiday season.
2022 – the year that retail changes forever
South African customers are highly conscious of what, how and where they buy. Besides being budget-conscious, they're very aware of the impact of their choices, and this year, consumers will increasingly be driven by preferences.
Retaining customers for the long term – three waves of retail...
New shopping habits brought on by the pandemic are creating both challenges and also huge opportunities for retailers to rethink their customer retention strategies.
Consumer behaviour post COVID-19 – new types of consumers
The truth is we are not returning to normal as we knew it before COVID-19, and many South African consumers are grappling with a range of emotions as they consider what the future will look like. Early on in the pandemic, there was a belief that not much will happen to drastically affect consumer behaviour.
COVID-19: what’s next for South Africa’s retail industry?
While traditional bricks-and-mortar retailers attempt to navigate their way out of the Coronavirus pandemic, local online retailers are seeing a massive spike in sales, as the shift from real to virtual goes into overdrive. What’s next for the retail industry, and as lockdowns are eased around the world, to what extent will these spikes remain?
Restarting the fashion supply chain in a post-pandemic world
The apparel sector has been fundamentally altered by the impact of COVID-19. The last number of months have seen increasing pressure on the sector due to abrupt order cancellations, halted payments for suppliers and workers along with enforced factory and store closures.
