Tag: insurance personalisation
Low-code can help accelerate digital transformation for the insurance industry
The insurance industry was once a bastion for slow, conservative business practices. But as other industries have either embraced digital transformation or have been radically upended by technology-driven startups, most insurers have realised that they have to follow suit.
Building an ecosystem of value for insurers
The insurance 'grudge purchase' can open a world of valuable personal engagement and revenue opportunities in a well-designed service ecosystem. As insurance products become more homogenous and industry competition intensifies, insurers need ways to differentiate themselves and stay relevant.
Customer expectations require a digitally-led insurance approach
As technology evolves, people are not only comfortable with a digital environment but have also embraced an always on-mobile lifestyle. They now demand a seamless customer experience from their service providers across all engagement channels.
Adjusting for Insurance 3.0 – the next stage of evolution
The insurance industry needs to get ready for ‘Insurance 3.0’ – the next stage of evolution for the industry to accommodate the changes brought on by our current pandemic. But wait, aren't we still trying to reach level 2.0? Yes and no.
Short-term insurance: race to digital transformation intensifies
We have released the latest 2019 South African Customer Satisfaction Index for Short-Term Insurance. There is a fallacy across many businesses that digital transformation and customer experience and satisfaction are interchangeable. They are not.
