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In a world where digital is now everywhere and data is driving everything, trust has become the currency of value. To trust is human. It’s through that invisible human bond that all business and societal relationships are developed and sustained.
When we published our 2020 Technology Vision trends report in February, COVID-19 was not yet a global pandemic. Now, everything has changed. This pandemic is the greatest challenge the world has faced in decades, yet rather than slowing innovation, it is amplifying it to historic levels.
Businesses will have to embed innovation in their DNA to future-proof their operations for the unparalleled pace of technological change in what we refer to in our Tech Vision 2020 as the post-digital era. In the past, businesses with a unique asset could enjoy a competitive advantage and sweat that asset for ten, twenty or even thirty years before their competitors caught on.
People’s love for technology has let businesses weave it, and themselves, into our lives, transforming how we work live and interact in this new world which we are referring to – in our Tech Vision 2020 – as the 'post-digital era'. But now we are being held back.