Tag: In2IT Technologies
Providing an integrated CX through CRM
According to a study by Brain & Company, organisations with a Customer Experience (CX) mindset drive a revenue of 4-8% higher than the rest in their respective industries. Having a customer-centric approach is therefore vital for businesses operating in the digital age. Here, data is a key element in driving business operations.
Adjusting for Insurance 3.0 – the next stage of evolution
The insurance industry needs to get ready for ‘Insurance 3.0’ – the next stage of evolution for the industry to accommodate the changes brought on by our current pandemic. But wait, aren't we still trying to reach level 2.0? Yes and no.
Why data silos are detrimental to excellent CX
With more and more of our world becoming digitally dominated, always-on and always connected, consumers literally have a world of choice when it comes to obtaining the products and services they need. Pricing is no longer a real point of differentiation, and the ability to deliver an excellent Customer Experience (CX) is more important than ever.
Quantum computing – what is it and when is it coming?
Initially, computers were primarily used by academics and for research. Today, one cannot fathom life and work without some sort of computing power aiding in our daily activities. In addition, we have reached the point where a pocket-sized device is vastly more powerful than a computer the size of a city block was just a few decades ago.
