Tag: human intelligence

Artificial Intelligence (AI) is revolutionising industries across the world. In doing so, the role of the data specialist within organisations is changing. The use of AI in data-driven roles is accelerating. These professionals must enhance their skill sets to stay relevant.

Like many companies, we grapple with the ethics of using Artificial Intelligence (AI) in our work, which for us is creating brilliant campaigns for our clients. Over the past year or so, since AI really made itself felt, we’ve hashed and rehashed so many questions, especially around content generation: can we use AI to produce copy for our clients? Should we? If so, how should we? What should we tell them about using AI, if anything? And why should they pay us to use AI when they can do it themselves – for free?

Over the past couple of years, implementation of automation in business, along with measured adoption of artificial intelligence (AI), has given businesses in the service industry the ability to enhance their workforce and their operations. This is because automation can take over many of the manual, admin-heavy tasks that can be very time-consuming for a workforce - particularly valuable in field service management (FSM) where there are many moving parts.

A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the world’s organisations by the year 2027, having evolved over the past decade into a critical technology component of a service organisation’s strategy.

While digitisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn’t automatically translate to good customer service. In fact, that assumption can create a significant risk for any business, because the simple truth is that you cannot entirely remove the human element from your business when you are dealing with customers who are human.

The era of emerging technologies is changing everything in our lives. It’s changing the jobs landscape and how we work, but also how we interact with one another, how we are entertained, and how we learn. At the same time, businesses face changing customer expectations, and governments must contend with new demands from their citizenry.

Technology is moving so quickly that many business owners might feel overwhelmed with all the sudden hype around artificial intelligence (AI), ChatGPT and other trends. We’re still coming to terms with what this technology means and how we can use AI in any meaningful way.

South African businesses need to be efficient, nimble and resilient to thrive in a landscape characterised by economic uncertainty, rising costs, fierce competition and low growth. Automating business processes is one of the most effective tactics they can use to increase productivity, become more competitive and reduce costs.

Does the current model of the traditional regulatory and statutory audit still make sense in the changing business context? These audits performed by independent and external auditors in line with relevant laws and regulations, require the auditee to submit a set of reporting information, and the auditor to produce their report annually in line with the legislated timelines and to meet stakeholder needs.

Decision-makers are concerned about how the use of artificial intelligence (AI) technology can negatively impact their brand and result in a loss of stakeholder and customer trust. In fact, research has shown that 56% of executives globally have slowed down their AI adoptions because of such fears.