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Despite education taking up the lion’s share of national budgetary spending in South Africa, it is disheartening to still see stories about broken pit toilets, leaking roofs and unqualified teachers. Some stories lament how schools which were built in 1994 still have three pit toilets and only one tap, with parents and teachers making improvements using their own funds.
While the 4th Industrial Revolution (4IR) presents immense opportunity for particularly the hospitality industry, the people-centred nature of these businesses will likely see human capital remaining an equally integral component to organisational success.
It is widely accepted that human capital is a company’s most precious resource. It is crucial that an organisation’s people be kept engaged. Where this is not the case, challenges must be identified and addressed as the risks of towing a disengaged workforce can threaten the very survival of the business.