Tag: Harkrishan Singh

The Internet of Things (IoT) has been a hot topic for a number of years, but the pervasive and affordable connectivity required for successful deployment has held back its progress. This is rapidly changing, with the rollout of fibre to the home, 5G and even Elon Musk’s recently launched Starlink satellite.

According to a study by Brain & Company, organisations with a Customer Experience (CX) mindset drive a revenue of 4-8% higher than the rest in their respective industries. Having a customer-centric approach is therefore vital for businesses operating in the digital age. Here, data is a key element in driving business operations.