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Across EMEA, most countries have moved past the peak of the current COVID-19 pandemic. Whilst the various stages of lockdown being reversed vary, what is almost certain is the harsh economic reality facing consumers and companies as government support lessens and even withdraws completely.
Collections teams are now responsible for more customers than ever - are they ready? The recent announcement from the UK’s Financial Conduct Authority concerning its expectations about what to do next with customers who have been affected by COVID-19 - whether they have taken a payment holiday or not - underlines the importance of customer communications.
Being nimble and awake to the rapid changes occurring to bank fraud will be essential. History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime.
According to a report released in 2018 by the National Credit Regulator, of the 25 million ‘credit-active’ consumers in South Africa, a frightening 10 million were behind in their loan repayments. Even the World Bank has deemed South Africa to be the most indebted country in the world.
South Africans’ appetite for credit shows no sign of abating according to the latest Consumer Credit Market Report released by the National Credit Regulator. The total value of new credit granted increased from R120.08 billion to R123.64 billion for the quarter ended September 2017, an increase of 2.96% when compared to the previous quarter and an increase of 5.21% year on year.