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What are the rules for the ethical use of AI?

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A few months ago, intellectual property officials in South Africa became the first in the world to award a patent that names an artificial intelligence (AI) as the inventor of the product. The moment was a triumph for Ryan Abbott, a professor at the University of Surrey who has for years led a battle against patent offices around the world to recognise artificial intelligences as investor.

Beyond responsible AI – steps to auditable artificial intelligence

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Auditable AI provides the documentation and records necessary to pass a regulatory review. With novel artificial intelligence (AI) applications multiplying like rabbits these days, it may seem like the current wave of AI innovation is all beer and skittles.

The commandments of digital banking for your business

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The trouble with following conventional wisdom is that it is always changing. Proximity to the branch matters. Branches are closing. Multi-channel. Omni-channel. Digital first. Digital only. Mobile first. Mobile only. Friction is bad for customer experience (CX).

Essentials to look for in a platform to fight fraud and...

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Choosing the decisioning platform for your organisation to combat fraud and financial crime. There are a growing number of decisioning platforms to choose from to combat fraud and financial crime. Many find making the right selection overwhelming, knowing that the choice made will have a lasting, monumental impact on their organisation for years to come.

Illegal wildlife trade – what banks must do

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The Financial Action Task Force (FATF) released their report on ‘Money Laundering and the Illegal Wildlife Trade’ a topic that has been sitting on the side-lines for a long time, overshadowed by more prominent criminal ventures, such as drug trafficking.

Automation and AI can bolster the fight against money laundering

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Several extensive investigations around the globe into the activities of banks have revealed massive failings in the fight against money laundering. The research showed that more and more criminals are exploiting the financial system and laundering their black money by means of quick and immediate remittances.

Debt collection faces a corona tsunami

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The economies in many countries have not seen a recession for more than a decade. Low levels of unemployment and low loss rates in retail credit have allowed banks to lose focus on their collection and recovery departments.

Pandemic pointers for debt collectors

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Across EMEA, most countries have moved past the peak of the current COVID-19 pandemic. Whilst the various stages of lockdown being reversed vary, what is almost certain is the harsh economic reality facing consumers and companies as government support lessens and even withdraws completely.

COVID-19 and collections: digital customer communications vital

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Collections teams are now responsible for more customers than ever - are they ready? The recent announcement from the UK’s Financial Conduct Authority concerning its expectations about what to do next with customers who have been affected by COVID-19 - whether they have taken a payment holiday or not - underlines the importance of customer communications.

Fraud management during a pandemic

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Being nimble and awake to the rapid changes occurring to bank fraud will be essential. History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime.

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