Tag: eSignature
Seamless communication is key to CX
Today, most companies know that a great customer experience (CX) is their best hope of standing out from their competitors. Many are also aware of the fact that communication is key to building those experiences. After all, so much of CX is about building relationships and, as any therapist will tell you, communication is vital to a healthy relationship.
Re-engineering the document management system
As we move further into the digital age, paperless systems are becoming a more appealing way to deal with document management and storage. Instead of physical filing systems and cabinets taking up space, a document management system (DMS) enables you to store and organise your important documents in an electronic archive that only permissioned users to access and edit.
Technologies that should be part of your future CCM strategy
Customer expectations are evolving faster today than ever before. That’s hardly surprising. In an always-on world where people have devices with them all the time, they’re exposed to great digital experiences on a daily basis. When a customer has a great experience in one sector, they expect the same from all of their service providers.
Are laws around e-signatures on last wills and testaments out-of-date?
If there is one thing that the national lockdown has highlighted, it is the need for South African law to recognise electronic signatures to authenticate important legal documents such as Last Wills and Testaments.
