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Software upgrades – who’s really in control?

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Enterprise software used to be a decision within the IT lifecycle. However, it is no longer just that. Core platforms such as ERP systems, databases and virtualisation have become embedded in how organisations recognise revenue, control costs and satisfy regulators. These platforms are not back-office systems. They are financial infrastructure. Increasingly, they are dictating capital allocation in ways many CFOs did not sign up for.

CRM resilience through smart investment

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Resilience and agility are key competitive advantages for companies. CRM is still one of the most reliable ways to activate these qualities. When it comes to Customer Relationship Management (CRM) software, the conversations are complicated.

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