Tag: DigitalBanking

For most South Africans, digital banking has become second nature. We pay accounts from our phones, shop online, book holidays, transfer money to family and friends, and invest through banking apps. We can complete all these transactions within seconds. Unfortunately, criminals have become just as comfortable operating in this digital world.

The US-Iran war and the closure of the Strait of Hormuz weighed on the global economy in the second quarter of 2026. Higher energy prices pushed global inflation higher. Consequently, some markets adopted a more hawkish monetary policy stance. The operating environment in South Africa (SA) during the first half of 2026 was mixed. Real GDP growth in the first quarter surprised on the upside.

For years, banks have modernised around channels. Mobile apps have improved. Onboarding has become faster. Customer engagement has also become more personalised. These improvements matter because customers experience them daily. However, a more difficult shift is now underway.

The fines scam. The South African Revenue Service (SARS) refund. The parcel that needs clearing. If you have a South African cellphone number, you have likely encountered all three. Fraud has become part of the background noise of digital life. Consequently, most people have developed a reflexive response: delete, ignore and move on. However, a more difficult question now confronts banks, fintechs and payment platforms.

For many people, the word credit evokes negative feelings because they associate it with debt risk. However, when we analyse its macroeconomic role, we must draw a clear distinction. We must distinguish between lending for general consumption and lending for a specific, productive purpose. The first approach remains broad and unfocused. As a result, it often produces the burdensome outcomes that fuel fear. The second approach offers a more responsible alternative.

Digital and mobile-first banking has changed our lives for the better. However, it has exposed consumers and institutions to increasingly complex financial crime threats. Digital banking fraud now represents one of the fastest-growing risk categories in South Africa.