Tag: digital self-service
Why do companies struggle with digital self service?
Digital self service should be a no-brainer for any organisation operating in today’s business environment. It is, after all, what customers want. Research shows that more than two-thirds of customers prefer self-service over talking to a customer representative.
Robo-advice and human ingenuity – the future of financial advice is...
The recent announcement that heavyweight Wall Street bank, JP Morgan Chase has agreed to buy UK Robo-Adviser, Nutmeg, indicates the far-reaching effects of COVID-19 on the financial advice and wealth management industry as big business embraces this new model.
