Tag: DataDriven

What is the biggest benefit of your customer portal? Is it the cost and efficiency savings you achieve by reducing reliance on call centre staff? Or perhaps it is the increase in customer satisfaction that comes from allowing customers to manage their accounts on their own terms, whenever it suits them?

Artificial Intelligence (AI) is transforming how businesses operate, make decisions, and engage with consumers. From predictive analytics to automated customer support, AI is now embedded in daily operations. AI also supports intelligent process automation. As a result, the rise of AI in business continues to reshape industries. However, one critical factor is often overlooked. Businesses frequently ignore the people behind the technology.

Our philosophy has not changed; the environment in which we execute it has. For over two decades, our investment philosophy has been grounded in a simple principle. High-quality companies that can reliably grow dividends tend to deliver more predictable long-term outcomes. This principle remains the foundation of how we invest. However, the environment in which we apply this philosophy has changed.

Artificial Intelligence (AI) holds immense potential to drive human progress. It reshapes industries and unlocks new growth opportunities. However, for many businesses across South Africa, the path to AI adoption involves important economic considerations.

In the early days of any startup, growth often comes from sheer determination, boundless creativity and relentless hustle. Founders and their small teams wear multiple hats, juggling product development, marketing, customer service and operations all at once. However, as businesses scale, what got them to their current stage may no longer be sufficient or effective for the next phase.