Tag: cybercriminal

When there is a crisis, there are those that will try and take advantage. Unfortunately, cybercriminals aren't guided by the same moral compass as the rest of humanity. In fact, they are using the current COVID-19 pandemic to try and break through defences by using scare tactics and a variety of malicious campaigns including email spam, BEC, malware, ransomware, malicious domains, and sending seemingly helpful emails to spread infected files.

Hackers are becoming more brazen in the way they target organisations as they hunt for soft targets. Companies who see the value in outsourcing their customer experience services to contact centres should be wary of the risks this brings, coupled with the adoption of new technology.

Cyber attacks against financial services firms and other sectors have increased in number, size and sophistication. Globally, cybercriminals have launched large-scale attacks against banks and other financial institutions, siphoning billions of dollars from bank accounts as well as stealing millions of credit card records.