Tag: customer service

Skills development and resource efficiency go hand-in-hand toward achieving business success. The aim is to provide all workers with the opportunity for personal career growth by ensuring they’re up to date on the latest industry developments as well as how to use the newest technology.

January is always a time of reflection and introspection. We set goals for ourselves, we plan how we will grow our businesses and we focus on making the year at hand our best year yet. Given the past two years, there’s an even greater sense of urgency this year in terms of improving ourselves and our businesses. The question is, where do we begin?

Digital transformation is forcing companies to change their business models and adapt to the new market reality. This transformation is being driven by customers and the impact that the pandemic has on how, when and where they expect customer service and support to be delivered.

Increased shareholder value and better customer benefits could be generated with the adoption of seven set-piece plays, according to a new report on the digitalisation of South Africa’s banking and financial services.

Globally, consumer packaged goods (CPG) companies are under intense pressure to profitably grow. Yet, incumbent companies are losing out to nimble, digital-native competitors. For large CPGs, it's no longer enough for supply chains to be engines of efficiency.

Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors? Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce.

Under Protection of Personal Information Act (POPIA), service providers will have to obtain a SOC 2 report to demonstrate to their clients that they are enforcing proper security and data privacy practices. Over 80% of private, SMME and large companies plan to revise their operations in the next few years.

The battlefield to win your customers’ business is fraught with opposition that only seems to grow more powerful by the day. Customer experience leaders have been hard at work investing in beautiful UX, intuitive navigation, and winning strategies, but is that enough? Is there something that leaders are overlooking when it comes to creating a unique customer experience?

Today’s consumer is used to technology that makes communication easy and they expect organisations to offer every contact channel they want to use. Here are the insights on how today’s contact centre needs to redefine ‘omnichannel’ to deliver an excellent customer experience.

Standing out in a competitive industry like insurance is a challenge. To remain competitive, insurers must understand how to successfully serve their customers while keeping costs low. It’s for this reason that there is an increasing demand for self-service options.