Tag: customer onboarding

BBanking goes far deeper than managing financial transactions. Organisational, compliance and governance layers are demanding and complex. From merchants to customer onboarding, relationship banking and internal agreements, these layers require effective management. Workflow management must also be handled securely and with certainty. This ensures both the bank and its customers are protected.

As a global leader in the cryptocurrency industry, we recognise the significance of the South African Financial Sector Conduct Authority's (FSCA) recent decision to include cryptocurrencies within its licensing legislation. This move comes at a crucial time for the evolution of crypto as an investment asset class in South Africa, signalling the maturation of the local crypto market and a step towards integrating digital assets into the mainstream investment ecosystem.

While the African banking market has seen withdrawal of global banks over the last 5 years, the opportunity for localised banking has seen the opposite, driven by the expansion of African banking groups into the continent, led mostly by South African, West African, and Northern African banks.

In the past three years, we’ve seen consumers demanding unprecedented levels of online experiences across most industries. Unfortunately, the bad guys go where the money is. As online activity booms, we’ve seen the number of suspected digital fraud attempts in the financial services sector increase by 30% between 2019 and 2022.

For many years, the South African banking sector has strived to comply with international financial regulations, such as Basel II and its successors, in order to ensure cost effective access to global markets. With its focus on proving the accuracy of risk measures, Basel drove the adoption of data management principles within South Africa’s major banks, but with a risk focus.