Tag: customer insight

The world of financial services is changing – for the better. A multitude of virtual banking and payment options, cardless and accountless services, and now, Banking as a Service (BaaS) are making financial inclusion the norm instead of a privilege.

The concept of platforms is nothing new. Our railways, phone networks and even our shipping industry are all examples of networks which operate under agreed universal standards and can be described as platforms. Today, we participate on tech platforms every day when we use services like Airbnb and Uber or shop on eBay and Amazon.