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Embracing AI to reshape business dynamics & customer interaction

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World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and technological advancement. Artificial Intelligence (AI) stands at the forefront of this celebration, reshaping the landscape of business operations and customer engagement. The combination of advanced data analytics with cloud computing has propelled AI into the spotlight, making its integration more accessible across industries.

Threat of customer push-back against AI looms large

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South African business leaders might be willing to invest in artificial intelligence (AI) to improve their business operations, but they are being held back by a crucial ingredient: technical skills. A recent snap poll we conducted shows that budget is not an issue, but a skills vacuum is.

Managing data governance in the era of AI

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As artificial intelligence (AI) becomes increasingly integral to business operations, data governance is essential to ensure the ethical and effective use of this technology. Integrating AI responsibly into business processes must be an organisational priority.

Unleashing the power of the cloud

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Moving to the cloud is essential. Businesses that don’t move to the cloud can, to some degree, add complicated layers to their legacy systems in an effort to keep up with the times, but eventually, they will be forced to make the move.

How SMEs can maximise Black Friday for sustainable long-term growth

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In recent years, South Africa has embraced the global phenomenon of Black Friday. While, for businesses in this country, it's tempting to focus solely on the immediate potential that this flurry of buying activity presents, small and medium enterprise (SME) should take a much longer-term view of Black Friday, understanding its real potential to underpin long-term growth.

Signpost ADHD? In tech, it’s a superpower

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The concept of diversity is well understood in most businesses, as is the negative impact of having leadership teams made up of people who are homogenous in their backgrounds, beliefs and cultures. Research has shown, for example, that greater diversity in start-ups is equated with greater likelihood of success.

Impact games to bolster loyalty and trust during the festive shopping...

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Seasons Greetings, the time for shopping endlessly has come and it is embraced by millions around the world who have been locked down/in for the passed two holiday seasons because of the dreadful pandemic that ravaged the world over. 

Decluttered marketing that delivers data-driven experiences

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The fact that 57% of marketing executives admit they often don’t have the data to understand customers or anticipate their needs is an existential problem. No matter the industry, customer data and insights are vital to helping deliver meaningful experiences, create strong engagement and achieve customer satisfaction.

Foresight is 20/20 – technology is today’s crystal ball for businesses

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The future is never set in stone, but it may be paved by technology. The International Monetary Fund (IMF) recently forecast that growth of the global economy will slow to 3.2% this year, down from 6.1% in 2021, and to an even lower 2.9% in 2023. This can be attributed to lasting effects of the pandemic, fallouts from the Ukraine-Russian conflict, skyrocketing inflation, and rising food and energy prices.

New AML scores use AL and ML to detect more money...

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New Anti-Money Laundering (AML) scores reduce false positive alerts by 50% while detecting 100% of known money laundering transactions, and discover new aberrant, potentially risky. Money laundering continues to fuel crime and terrorism globally, with the UN estimating up to $2 trillion moved illegally each year.

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