Tag: customer centricity
The return of mall culture and other retail trends to watch...
Online product research and discovery influences R293.8 billion in physical sales, accounting for 25% of South Africa’s retail trade, according to the recently released 2022 South African Digital Customer Experience (CX) Report.
Living systems reveal the tech gap between investment and value
As companies increasingly invest in new technologies, one thing is clear: technology is everywhere, but value is not. The return on investment (ROI) is not as expected. According to new research that we have released, today’s business leaders are deploying new technologies in pockets, or silos without effectively scaling them across the organisation to realise the full benefits.
