Tag: culture transformation
A data literacy guide for business leaders
If a business wants to become truly data-driven, then its employees need to be equipped to understand and work with data as well as have meaningful conversations around that data. In short, they need to be data literate.
BOOK REVIEW | Culture Renovation
Seize and expand the competitive edge with a smart, well-managed culture 'renovation'. Most business leaders understand the power of a dynamic, positive culture, but almost every effort to change culture fails. Why? The approach is often all wrong. Rather than attempt to 'transform' a new culture from the ground up, leaders need to instead spearhead a culture renovation.
CX trends for 2019?
2018 was a tough year for South African businesses. Many organisations have faced closing their doors or reinventing themselves in order to remain in business. Now more than ever, companies need to differentiate themselves, and the most viable way to do this is through reorganisation around customers and their needs.

























