Tag: conversational AI

South African languages pose quite a challenge to voice assistants. The country recognises twelve official dialects, but these subdivide into many regional, cultural and colloquial accents. Most South Africans speak more than one language, further colouring their speech. This situation is by no means unique.

Even before COVID-19 plunged the world into crisis, artificial intelligence (AI), and more specifically conversational AI was fast becoming a key feature in the digitisation of customer-facing industries like insurance. In fact, Gartner had predicted that 85% of customer interactions will be managed without humans by 2021.