Tag: conventional wisdom
How retailers can capitalise on the cold season
Conventional wisdom is that winter is one of the weakest periods for retail trading in South Africa. However, a big data analysis we commissioned shows that retail sales tend to pick up in winter after the quiet autumn months.
Remote working – the leadership approach has changed
Conventional wisdom suggests that leaders need to be constantly front and centre, on the field and in the thick of the action. That notion of course has changed in the past two years because of the physical constraints brought on by the pandemic.
The commandments of digital banking for your business
The trouble with following conventional wisdom is that it is always changing. Proximity to the branch matters. Branches are closing. Multi-channel. Omni-channel. Digital first. Digital only. Mobile first. Mobile only. Friction is bad for customer experience (CX).
