Tag: contact centre

As digital transformation continues to evolve the business landscape, the market remains fiercely competitive for businesses and brands – especially when it comes to customer loyalty and retention. One industry where this rings especially true is aviation, where customers’ requirements for on-demand access to expert airline consultants must be met through a variety of channels when navigating their travel experience.

The Contact Centre Management Group (CCMG), the only professional body for contact centres in South Africa, will be hosting its 9thannual conference and expo on October 31 and November 01 this year at the Gallagher Convention Centre in Johannesburg.