Tag: Consumer Protection Act (CPA)
AI-Driven recruitment raises legal and bias concerns
AI-driven recruitment raises critical concerns about bias, fairness and legal accountability in modern hiring practices. There is mounting foreign case law that provides both employers and Artificial Intelligence (AI) developers with significant food for thought.
Companies are urged to become compliant or face higher penalties
From 1 March 2024, latecomers to the Consumer Goods and Services Ombud scheme will face a five per cent increase on the late joiner’s fee imposed by the Board in March 2022. The fee is based on a percentage of the annual participation fee, which in turn is based on turnover (see table below).
Signs your agent might not be the right fit and what...
Choosing a real estate agent is one of the most crucial decisions a seller makes in the home selling process because the right agent can be the key to a smooth, successful transaction, while the wrong one can lead to frustration and missed opportunities.
Ignore the Consumer Protection Act at your peril
The Consumer Protection Act (68 of 2008) was launched in 2008 and provides South Africans with key protections against the ambiguous wording and vague language traditionally associated with some contracts and professional literature.
Appeal against a court order declaring the CGS code of conduct...
The Consumer Goods and Services Ombud (CGSO) wishes to announce that an appeal against a High Court decision that declared the Consumer Goods and Services Industry Code of Conduct valid has been withdrawn.
Data erasure – the importance of certifications
Data is every company's biggest asset and that is why data protection should be a top priority for every business owner. Data protection is becoming more complicated as old electronics become redundant and new devices are added to the network.
Safeguarding sensitive data before disposal
Many companies that experienced delivery delays due to disrupted supply chains, have now received their IT equipment upgrades for 2020. This means there is an abundance of redundant electronics ready for disposal. Scrapping storeroom bound computers without proper consideration for data protection processes and regulations, or the proper elimination of data, could be disastrous for any company.
What are your chargeback rights?
What are your rights when an online transaction goes wrong? The worldwide pandemic, and associated lockdown, have brought about many changes in consumer behaviour. One of which is the surge in online shopping. As South African consumers adapt to the new normal, where traditional ways of shopping are largely discouraged in favour of online shopping (in an effort to promote social distancing), the number of card-not-present transactions (card transactions that occur while the buyer and seller are not in the same place) has increased exponentially.
Stay on the right side of COVID-19 regulations
As COVID-19 cases continue to rise sharply in South Africa, employers will be under increased pressure to ensure that their workers are operating under conditions of safety and protection. Companies are required to ensure their strict compliance with the various Acts and COVID-19 Regulations, including the Occupational Health & Safety Act, Labour Act, Consumer Protection Act, Disaster Management Act and more.
Gross negligence carve-outs
Often ‘gross negligence’ is used as a carve-out from a no-liability clause. The Consumer Protection Act expressly provides that a supplier cannot exclude liability for gross negligence.