Tag: consumer awareness

In this vidcast, we discuss the BRICS currency announced at the recent gathering of member nations in Russia. We also acknowledge the confirmation that South African Airways is now officially debt-free. And we examine what this development means for the national carrier’s future.

In this vidcast, we dig into the Forum for China-Africa Cooperation Summit (FOCAC) that took place in Beijing and what it means for the African continent. We also unpack some of the conditions that typically come with foreign direct investment (FDI) commitments and how Africa can negotiate these better.

In this vidcast, we look into the new precedent being set by the South African Reserve Bank (SARB) on seizures and forfeitures of funds. With our guest, Petri Redelinghuys, founder at Herenya Capital Advisors, we explore the different types of corporate actions and how they affect businesses. We also look into some of the considerations business owners think about when structuring their businesses.

This vidcast takes an in-depth look at luxury stocks, luxury brands, and the investment case that exists for the market locally and globally. We highlight any preferred investment opportunities identified by our community and peers and share thoughts and opinions on those. Important developments and consumer awareness conversations are also covered.

This vidcast explores the impact of the Government of National Unity (GNU) on markets and commodity movements, and makes sense of Hulamin's activist investor. The discussion then delves into financial sector stocks with Petri Redenlinghuys of Herenya Capital, followed by a warning on money muling and a roundup of the top picks for the week.

Smoke, fire, and flames claim numerous lives in South Africa, ranking among the top causes of death. In addition, the Fire Protection Association of Southern Africa has reported that almost one-tenth of all fires stem from electrical sources. However, many South Africans are unaware that counterfeit electrical products play a major role in fuelling these incidents.

Despite being in the business of risk mitigation, insurance firms themselves are often subject to risk in the form of insurance crime. Last year, the Association for Savings and Investment South Africa (ASISA) found that South African life insurers detected 4,287 fraudulent and dishonest claims worth R787.6 million across the board.

Today, most companies know that a great customer experience (CX) is their best hope of standing out from their competitors. Many are also aware of the fact that communication is key to building those experiences. After all, so much of CX is about building relationships and, as any therapist will tell you, communication is vital to a healthy relationship.

COVID-19 changed the world as we know it, and along with it, customer expectations. Everything is evolving and those organisations that want to thrive, add value, and solve customers’ challenges, will need to have a hard look at their products and services to accommodate the shifts that are happening.

What are your rights when an online transaction goes wrong? The worldwide pandemic, and associated lockdown, have brought about many changes in consumer behaviour. One of which is the surge in online shopping. As South African consumers adapt to the new normal, where traditional ways of shopping are largely discouraged in favour of online shopping (in an effort to promote social distancing), the number of card-not-present transactions (card transactions that occur while the buyer and seller are not in the same place) has increased exponentially.