Tag: client satisfaction

The operating environment during the first half of the year was challenging. Uncertainty around US policies, especially tariffs and ongoing geopolitical conflicts, caused significant volatility in financial markets. These factors also reduced business confidence.

We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. It is a global phenomenon that is critical to the success and sustainability of every business, but notably so in South Africa’s business process outsourcing (BPO) industry which is increasingly the country’s top export to international markets.

In the fast-paced, high-stakes world of law, the qualities of empathy and compassion often get overshadowed by career growth. Yet, these qualities are foundational to the true success of any lawyer. As a director of my own practice, I have witnessed the power of kindness.

The time has come for South African telecommunication companies to face greater scrutiny. With data prices higher in South Africa than in many other African states, these companies should be more accountable to their customers. Yet this is not happening.

Despite innovation and change in the finance function, many CFOs are taking on this critical leadership role only to continue running the finance function as is. The actual value-unlock is achieved by digitising your finance function to free up your teams to focus on improved capital allocation, identification of growth opportunities and innovation as well as the application of sustainability techniques to drive down operating costs and reduce your organisation's carbon footprint.

As a major source of global CO2 emissions, the construction industry needs to take heed of digital solutions like 6D BIM to drive sustainability efforts and build a net-zero world for future generations. According to the World Economic Forum, the infrastructure, construction and urban development industries need to embrace the possibilities that come with digitalisation should they want to be sustainable in the future.