Tag: client experience

Capitec, South Africa’s largest digital bank, announced another six months of strong growth. Headline earnings rose 26% to R8 billion in the period from March 2025 to August 2025.

In the intricate practice of risk management, a perplexing paradox unfolds where organisations engage in risk management practices that replicate their previous risk strategies, and still expect a different or improved outcome. Sometimes the cost of consequences is left to chance, perpetuating an 'ostrich effect' where it’s hoped that somehow cutting costs on essential risk management principles will yield viable savings.

The authors have drawn on their expertise in customer experience (CX) strategy development, training, customer journey mapping and experience redesign, plus two decades of research (1000s of targeted, in-depth telephonic interviews) to create the ultimate how-to CX handbook, called Eat Your Own Lunch.

What’s the next black swan likely to be? A black swan is a potentially dire unexpected event – the pandemic being a perfect example. An Eskom grid failure could be next. Or another devastating drought? A massive cyber-attack? 

Standard Bank, Africa’s largest bank by assets, has introduced Inward Telegraphic Transfers (ITTs) to its internet banking platform, offering a convenient, simple and fast way to process incoming funds from beyond South Africa’s borders.

As digitalisation fast forwards and people reach out for convenient digital experiences, Standard Bank has focused on delivering solutions that meet client needs and improve their client experience. Their digital International Payment Solutions are an example of how they provide convenience and give clients control over their International Payments.