Tag: chatbots

The local contact centre industry is thriving and has seen substantial growth over the last four years, as South Africa became an enticing destination for offshore business. Concurrently, telcos across the world are seeking to improve their customer experience and reduce operating costs, largely due to disruptive business models, ever-increasing competition and the rising digital wave.

Ronnie Toerien | HCM Development & Strategy Leader | Oracle Africa | mail me | We’ve got used to doing all manner of tasks without needing...