Tag: BusinessStrategy

Supply chains across the continent face mounting pressure. Geopolitical shifts and economic volatility drive this pressure. Many logistics operators have turned to technology for answers. This shift supports building a competitive logistics ecosystem. This focus also reinforces building a competitive logistics across regional networks.

We have entered an economy where the most valuable asset is no longer capital, technology, or even talent. It is cognitive capacity.

The Chief Financial Officer (CFO) role has moved decisively beyond compliance. In a volatile, data-driven economy, finance leaders must now shape strategy, guide decisions and help businesses respond to disruption in real time. The shift is clear. CFOs no longer only report numbers. Instead, they interpret them and explain what could happen next.

Customer Experience (CX) outsourcing is entering a new era. For many years, the industry measured success through scale, including seat counts, headcount and cost-per-contact. While those metrics still matter, they no longer define success on their own. Brands expect far more demanding outcomes. They want measurable business impact, stronger trust protection and seamless customer journeys delivered at scale. These expectations are shaping the new rules of CX.

When you stand at the Johannesburg Stock Exchange (JSE) to discuss transformation, something clarifies. Not because the room is clever, although it often is. Instead, the building reflects the behaviour of markets. Capital gets priced there every day. Narratives do not move tickers; performance does. When performance disappoints, the market responds immediately. It marks you down and moves on.

In South Africa’s evolving corporate landscape, the role of the Non-Executive Director is undergoing a quiet but significant transformation. Increasingly, the expanding role of the Non-Executive Director reflects this shift. Previously, organisations primarily tasked Non-Executive Directors with oversight and compliance. Today, however, they expect Non-Executive Directors to contribute meaningfully to strategy, risk navigation and long-term value creation.

South Africa has a thriving and growing tourism market. It attracts local, regional and international tourists to our shores. Visitors come here because they want to experience something uniquely South African. They seek experiences that cannot be replicated anywhere else. Against this backdrop, hospitality emerges as a powerful catalyst for accelerating localisation.

I have spent my career watching South African Small and Medium Enterprise (SME) owners achieve extraordinary results with limited resources. Their resilience is well known. However, this does not remove the difficult path that entrepreneurship often entails. According to our recent Emotional Tax Return report, 95% of South African SME owners make personal sacrifices to sustain their businesses.

According to our latest C-suite barometer, business leaders entered 2026 with both confidence and caution. Notably, 92% of executives reported a positive growth outlook for their organisations. At the same time, Artificial Intelligence (AI) emerged as the most influential external trend. Specifically, 40% of respondents identified it as the key factor shaping business over the next 12 months.

Artificial Intelligence (AI) holds immense potential to drive human progress. It reshapes industries and unlocks new growth opportunities. However, for many businesses across South Africa, the path to AI adoption involves important economic considerations.