Tag: BusinessProcessOutsourcing
Black Friday – won in the warehouse, not at checkout
Black Friday has become one of the biggest retail events on the South African calendar. What began as a single day of discounted shopping has evolved into weeks of deals. Retailers and e-tailers now promote offers across online and brick-and-mortar channels throughout Cyber Monday. Some even run ‘Black November’ campaigns.
CX strategy – beyond the tech stack
Buying the right tools is the easy part. However, orchestrating technology, people and process at the standard global customers expect is why specialist Customer Experience (CX) outsourcing exists. There is a seductive logic to the way the CX technology market presents itself. A new platform promises unified customer data. A new AI tool promises faster resolution.
