Tag: Business Process Enabling South Africa (BPESA)

We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. It is a global phenomenon that is critical to the success and sustainability of every business, but notably so in South Africa’s business process outsourcing (BPO) industry which is increasingly the country’s top export to international markets.

More South African businesses than ever before are looking to globalise as they seek to take advantage of our country’s competitive currency, optimal time zone and low cost environment. In fact, South Africa's Business Process Outsourcing (BPO) sector experienced an average compound annual growth rate of around 25% between 2015 and 2021, according to a recent report published by Business Process Enabling South Africa (BPESA).

With South Africa’s BPO industry voted the most favoured offshore CX delivery location in 2021 in the annual Ryan Strategic Advisory BPO Omnibus Survey, the burgeoning sector is well positioned to play a critical role in ‘Impact Sourcing’.