Tag: banking experience
Everything’s better in the metaverse
What sound better encapsulates the early 2000s than a dial-up internet tone? That shrill shriek of robotic beeps and high-pitched ringing signalled your entry into the World Wide Web – at that stage, a few basic HTML-coded pages of text and perhaps an image that took forever to load.
The top tech trends transforming digital banking
Super apps, banking-as-a-service, behavioural banking and cyber security. These are just a few of the trends that promise to make the future of banking fast, frictionless, and personalised. The increasing prevalence of smartphones means that billions now have an entire banking system in their pockets.
Striking a balance between digital and traditional delivery channels
The relentless drive towards digital banking is making banks ‘invisible’, leaving customers looking for more value, human engagement and diversity of transactional channels according to the South African Customer Satisfaction Index (SA-csi) for banking.
