Tag: augmented intelligence

While digitisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn’t automatically translate to good customer service. In fact, that assumption can create a significant risk for any business, because the simple truth is that you cannot entirely remove the human element from your business when you are dealing with customers who are human.

Diversity and innovation will be key in the future of asset managers in South Africa as the client base evolves to more multicultural and multifaceted millennials. In South Africa, millennials represent the largest generation to enter the workforce – more than 50% of the workforce in 2020, and 75% by 2030.