Tag: AITransformation

Much of the current conversation around Artificial Intelligence (AI) focuses on technology choices. Organisations ask which platform to use. They also ask which model works best. In addition, they debate which tools will replace existing systems. Across boardrooms and IT departments, leaders race to decide on AI platforms, copilots, automation layers and infrastructure upgrades.

Picture a rainy Wednesday morning in Sandton, sometime in the near future. A claims handler opens their laptop. Right away, things move much faster than before. For every new email, the company’s Artificial Intelligence (AI) system drafts a suggested reply. The inbox is also lighter. A public chatbot handles most client and broker queries because it has been trained on policy wordings and continues to improve. Need a meeting? An AI assistant schedules it, sets reminders, and even takes minutes.