Tag: AI

As a society, we are rightly asking some important questions about the future of our world. Some of the most important questions relate to Artificial Intelligence (AI) and how it could impact our lives and livelihoods. They also concern whom and what we trust. Other important questions arise from the changing geopolitical order.

From Ancient Egypt and the Stoics to Rome and Artificial Intelligence, humanity has never stopped asking what lies behind the extraordinary fact that we know we exist

If there is one thing organisations know well, it is that disputes are expensive. The expense extends beyond legal fees. It also includes management time, damaged relationships and strategic distraction. A supplier dispute that should take weeks can consume months of senior attention. For multinationals juggling cross-jurisdictional matters, the logistical burden alone can dwarf the value of the underlying claim.

Imagine this: It’s 7:30 a.m. in Nairobi, and your phone buzzes with an alert from the treasury dashboard. Overnight, a sudden Foreign Exchange (FX) shock in East Africa has threatened to erode your continent-wide supply chain margins by 5 percent. Yet, your factory in Lagos has already executed an automated hedge that caps the risk at 1 percent.

During my time working at South African Breweries (SAB), I watched young graduates arrive on the factory floor holding hard-earned chemistry degrees. They possessed brilliant theoretical minds. They understood molecular bonds and complex reactions on paper. Yet, when a critical machine on the production line broke down, those degrees often could not get the line moving again.

Networks that were once little more than pipes are waking up as they prepare for the Artificial Intelligence (AI) token economy. The mobile phone in your pocket is about to get a lot smarter. That is only partly because AI apps will become the new default for search, travel and shopping. However, something bigger is coming. The network itself is waking up.

Resilience and agility are key competitive advantages for companies. CRM is still one of the most reliable ways to activate these qualities. When it comes to Customer Relationship Management (CRM) software, the conversations are complicated.

In the seventeenth and eighteenth centuries, one of the most revolutionary ideas in human history emerged - the corporation. Today, the concept seems entirely ordinary. Companies own assets, enter into contracts, raise capital, employ people, and continue operating long after their founders have passed away.

Customer Experience (CX) outsourcing is entering a new era. For many years, the industry measured success through scale, including seat counts, headcount and cost-per-contact. While those metrics still matter, they no longer define success on their own. Brands expect far more demanding outcomes. They want measurable business impact, stronger trust protection and seamless customer journeys delivered at scale. These expectations are shaping the new rules of CX.

Across Africa’s telecommunications sector, a quiet but decisive shift is underway. Operators are consolidating their technology environments. They no longer treat this as a preference. Instead, they view it as a strategic response to rising costs, growing customer expectations and increasing network complexity.