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Considering remote working as permanent

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COVID-19 continues to re-define the way we live and work. Over the past few months, organisations have had to re-imagine the way they work and embrace a fundamentally different approach to operating in this ‘new normal’. Remote working at the current scale became a necessity, and for the most part, it has worked.

Technology innovation key to unlock limitless possibilities for SA

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Our recently released study takes an in-depth look at the state of innovation in South Africa specifically, however the study indicates that even though the majority of South African companies are expecting to be disrupted by innovations in their industries over the next three years, half of them are not prepared to cope with it.

What will the energy utilities of the future look like?

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Over the lockdown period, utilities have stepped up, keeping hospitals running and laptops charged. Energy has not been top of mind for consumers during the current pandemic, but in this new operating environment, we cannot ignore what may soon follow and must ensure we continue to work toward sustainable solutions.

Are insurers staying ahead of growing cybersecurity risks?

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Our latest findings on State of Cyber Resilience shows that cyberattacks on insurers have more than doubled (from 240 to 519 attacks, on average), illustrating the current cyber climate for insurers: It’s volatile. This number is more than twice as much as the cross-industry cyber resilience leaders in the survey and over three times more than their banking peers.

Responsible AI – a framework for building trust

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Artificial intelligence (AI) is maturing rapidly as an incredibly powerful technology with seemingly limitless application. It has demonstrated its ability to automate routine tasks, such as our daily commute, while also augmenting human capacity with new insight.

Driving value through innovation during COVID-19 and beyond

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When we published our 2020 Technology Vision trends report in February, COVID-19 was not yet a global pandemic. Now, everything has changed. This pandemic is the greatest challenge the world has faced in decades, yet rather than slowing innovation, it is amplifying it to historic levels.

Innovation can revitalise SA fuel forecourt retail business

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Fuel forecourt retailers or convenience shops are highly vulnerable to disruption. Although their operations have always provided a convenience-driven competitive advantage, they now have a lot more to grapple with. South African consumers are more tech-savvy and time-strapped, demanding greater relevance and convenience from service providers, all within a tighter economy and rising fuel costs.

Proven keys to platform modernisation for financiers

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The future leaders in auto and equipment finance will be those who make strategic investments in digital transformation, platform modernisation and capability development to attract a new kind of customer and stay competitive in a rapidly evolving industry.

Why most marketing divisions fail at CX

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Globally, executives have woken up to the fact that we now find ourselves in an evolved marketplace where customer experience (CX) has emerged as the key driver of sustainable business growth. In fact, a study we commissioned, Expectations Vs Experience: The Good, The Bad, The Opportunity, indicates that a mere one-point increase in experience scores can translate into millions of dollars of annual revenue (the 'good'). 

Digital commerce is no longer a priority but a necessity

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COVID-19 is a global pandemic, evolving at unprecedented speed and scale. It is creating a universal imperative for governments and organisations to take immediate action to protect their people. Self-quarantine. Social distancing. Community spread. These formerly obscure terms are now everyday words

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