Tag: accent
Chatbots slated to dominate customer service channels
A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the world’s organisations by the year 2027, having evolved over the past decade into a critical technology component of a service organisation’s strategy.
Designing voice assistants for our multi-linguistic society
South African languages pose quite a challenge to voice assistants. The country recognises twelve official dialects, but these subdivide into many regional, cultural and colloquial accents. Most South Africans speak more than one language, further colouring their speech. This situation is by no means unique.
