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BOOK REVIEW | The Write Stuff

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English as the language of business in South Africa can cause a lot of problems, because for more than 90% of the population it is not their home language. Find answers to these and many other language questions in the fourth, updated edition of The Write Stuff, which focuses on typical problems that non-English speakers encounter when writing English.

Cloud, AI and RPA – call centres in 2020

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As more businesses face the technical realities of digital transformation and advance towards 4IR, the customer experience is always front-of-mind – and it is little wonder the call centre has emerged as the frontline of technology-driven, fully automated service delivery.

Data protection is key in a digital world

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Data is a key asset to any business – that’s why it’s crucial that it’s protected. Data can help businesses understand vital information, such as customer buying behaviour or enable digital payments. However, in the wrong hands, it can be abused. Consider the risk that cyberattacks and data breaches pose to businesses.

The buzz of biz jargon

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Have you ever sat in a meeting where the person who threw around the most jargon, who managed to build in the most buzzwords into every conversation, was perceived as the hottest property, the flavour of the month! To help you navigate through this minefield of buzzwords, to keep you at the top of your game, we offer some insights into some new and some not so new uses of jargon which continue to populate our many conversations at the office, extending after hours into our social lives.

Rewards programmes are broken – how to win customer loyalty

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We’re deep into the age of loyalty and rewards programmes, with just about every bank, insurer, retailer, and service provider offering an initiative of some sort that purports to reward their customers for behaviour that demonstrates loyalty to their brand.

COVID-19 will bring about a retail apocalypse

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Currently we all speak from a position of absolute ignorance. No one can truly know what the outcome of this pandemic will be, nor when the virus will pass or if it will ever be defeated. Even if a vaccine is developed in the next few months it’s clear that we will forever mark this moment as one of seismic significance. From now on we will talk of pre or post COVID-19. 

New broadcast spectrum availability to open opportunities

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In March 2022, the Department of Communications, through ICASA, began auctioning off available spectrum to bidders, largely telecoms corporations. This auction netted more than R14 billion for the national fiscus and will hasten the roll-out of critical digital connectivity across the country while creating numerous job opportunities, particularly within the media and film industry.

Small uptick in SA Consumer Confidence

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South Africa’s latest Consumer Confidence Index (CCI) for the second quarter of 2019 shows a three point increase to 93, presenting a marginally more positive quarter on quarter picture for consumer sentiment in South Africa. 

e-Commerce – South Africa’s new frontier

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The rise of e-commerce in the country over the past year may have been driven by the pandemic, but it was long overdue. It is worth noting that South Africa was arguably too slow in initially adopting e-commerce, chiefly because it appeared focused on the niche upper end of the market. Thus, many retailers did not view it as a necessity.

Platform modernisation holds the growth promise in retail sector

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Retailers are transforming their digital capabilities to attract new customers and stay competitive in a rapidly evolving industry. The global pandemic has shown us the importance of being able to quickly shift with changes in the environment, for example, enabling contactless payments, supporting a remote workforce, and pivoting to entirely new business models.

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