Managed services are becoming increasingly popular in the South African market as many businesses look towards models that eliminate the need for investment in technology whilst outsourcing non-core functions to specialists. 

Now that the act is in effect, companies must have a strong grip on their customer interactions, information flow and document management. When disputes arise with customers, it is up to the company to provide full records of the interaction, whether that be in the form of a contact centre call recordings, email interactions or a contract signed in-store.

In sectors such as mining and manufacturing, where prices are often fixed or at least expected to fall within certain parameters, improving profitability is not simply a matter of increasing the selling price.

Governments are using austerity measures to battle the downturn. Families are tightening their belts. But for businesses there are five simple ways to save costs and grow even during economic turmoil.

Trustees of pension funds have been in the news of late for the wrong reasons – investments gone awry. One of the ways in which trustees can reduce the risk of this happening is by the appointment of expert investment administrators

Today's corporate organisations have developed a completely new way of doing business that has overturned the rigid, hierarchical and divided system of labour in years past.

The rise in credit card fraud over the last year is a cause for major concern and financial services organisations need to tighten their grip on illicit transactions fast, or face not only losing money but losing customers as well, not to mention the reputational damage that may be incurred.

Companies looking to further their corporate communications strategies serve to benefit greatly from appointing the correct public relations agency. PR is a long-term investment, so it's vital that you make the right decisions when it comes to deciding whom to hire. Take the following points into consideration:

This book has the ability to pertain to experienced coaches, those just starting out or a busy manager looking for techniques to use with the team. The book relates from the start up process of coaching and also includes fresh perspectives on the skills you need to develop. Julie Starr brings together 20 years of experience with business and change management, she is a highly respected coach and management consultant who guides you with what to do and how to do it.

Multiple statistics have abounded in the first two quarters of 2011. One of the most powerful of these is the statistics is that local M&A activity in South Africa has surged 133% for 2010. Local companies have become more sought after and competitive choices as acquisitions with the increase in consumer purchasing power.