By far the most significant recent transaction from a value perspective is Google's acquisition of Motorola Mobility Holdings Inc for $12.5 billion, which was motivated on the basis of Google gaining access to Motorola's portfolio of patents.

VoIP is often blamed for quality or reliability issues with phone and call centre systems, but in reality it is completely ready for carrier-class communications.

The tablet PC, popularised by the Apple iPad, has revolutionised the consumer computing market. A huge demand drove other suppliers to develop similar touch-screen, ultra portable tablet devices, and this in turn gave rise to the explosion of apps and multi-media content.

Managed services are becoming increasingly popular in the South African market as many businesses look towards models that eliminate the need for investment in technology whilst outsourcing non-core functions to specialists. 

Client virtualisation is high on the agenda of many enterprises. According to a survey by consultants Centracon, nearly half of all 309 organisations polled believe that virtualisation is more efficient and economical than traditional desktop structures.

Technology offers a powerfli means of improving the performance of call centre agents, with analytics (reports) having the most direct bearing. But the intricacies of analytics necessitate having a trusted advisor on your side, to choose and interpret the right data models and reports.

There are rumblings emerging from the midst of the Voice over Internet Protocol (VoIP) space – they are the groans of frustrated users who have invested in the technology with little or no guidance and support. Like most other areas of ICT and telecoms, the value of VoIP lies in understanding its correct application.

Theft is more common than ever before! Preventative measures ought to be taken to protect a company's assets – both material and electronic. As criminals become smarter, business owners must create a security strategy for long-term protection.

South Africans should be more self-confident about their ability to innovate in the IT solutions space: We operate in a vacuum a lot of the time. It's only when you go to the international conferences that you begin to realise that in some areas we are actually way ahead of our counterparts in the rest of the world.

The growth of tablets continues to surpass all expectations, throwing the PC industry into disarray and turning the heads of everyone from your three year-old to educationists to corporate buyers across the board.